Q1: Are your products 100% eco-friendly?
Yes, every Greenlye product is carefully selected to ensure it’s biodegradable, reusable, or sustainably made. We partner only with certified eco-conscious suppliers.
Q2: Where are your products sourced from?
We collaborate with trusted eco-manufacturers across the UAE and internationally, focusing on ethical and sustainable production practices.
Q3: Are your products safe for kids and pets?
Absolutely. Most of our home care and personal care products are made from natural, non-toxic ingredients that are safe for families and pets.
Q4: Do you deliver across the UAE?
Yes, we deliver all over the UAE. Delivery within Dubai and Sharjah usually takes 1–2 business days, and other Emirates within 2–4 days.
Q5: What are your shipping charges?
Orders above AED 150 qualify for free shipping.
For smaller orders, a flat rate of AED 15 applies.
Q6: Can I track my order?
Yes! Once your order is shipped, you’ll receive an email or SMS with your tracking link.
Q7: What is your return policy?
We accept returns of unused products within 7 days of delivery, provided items are in their original packaging and condition.
Q8: How do I request a refund or exchange?
Simply contact our support team at cs@greenlye.com with your order number. We’ll process your request quickly and efficiently.
Q9: What payment methods do you accept?
We accept all major credit/debit cards, cash on delivery (COD), and secure online payment options.
Q10: Is it safe to pay online on Greenlye?
Yes, our site uses SSL encryption and trusted UAE payment gateways to ensure your transactions are 100% secure.
Q11: How can I contact Greenlye support?
You can reach our support team via:
Q12: What are your working hours?
Our customer care team is available Monday to Friday , 9:00 AM – 6:00 PM (UAE time).